Shipping policy

SHIPPING POLICY

At Laylia, we work hard to process and ship orders as quickly and reliably as possible.

ORDER PROCESSING TIME

Orders are typically processed within 1–2 business days after payment confirmation.

During periods of high demand, promotions, and holidays, processing times may take up to 5 business days.

Orders are processed Monday through Friday, excluding weekends and U.S. holidays.

SHIPPING & DELIVERY TIMEFRAMES

We offer FREE worldwide shipping on all orders.

Once your order has been processed and shipped, delivery times may vary based on the destination and carrier routing.

Estimated delivery times:
• 7–10 business days after shipment

Please note that delivery estimates are not guaranteed and may be affected by factors outside our control, including carrier delays, weather conditions, customs processing, or peak shipping periods.

SHIPPING NOTIFICATIONS & TRACKING

Once your order ships, you will receive a confirmation email with tracking information. Tracking is included with every order and may take 24–48 hours to appear after shipment.

SHIPPING DELAYS

While we aim to meet estimated delivery timelines, delays may occasionally occur.

Laylia is not responsible for delays caused by carriers, customs, incorrect shipping information, or circumstances beyond our control.

ADDRESS ACCURACY

Customers are responsible for providing accurate shipping information at checkout. Orders returned due to incorrect addresses may require additional processing time and fees.

Before shipment: Contact support@laylia.shop within 24 hours with your order number and new address to update your delivery location.

After shipment: Once your order ships, contact the carrier using your tracking information to arrange a redirect or hold for pickup.

INTERNATIONAL ORDERS & CUSTOMS

We ship worldwide. You may be responsible for any customs fees or duties in your country. These charges are collected by the carrier upon delivery—we have no control over customs processing times.

LOST OR DAMAGED PACKAGES

Lost Package
• Contact us within 30 days of the estimated delivery date
• We'll either resend your order or issue a full refund

Damaged Package
• Take photos of the damage and packaging
• Email us within 7 days of delivery
• We'll replace your order at no cost

QUESTIONS & SUPPORT

If you have questions about your shipment, please contact our customer support team at support@laylia.shop and we'll be happy to assist.